Refunds & Cancellation Policy

At Covai Designs, we strive to provide our customers with high-quality gift products. We understand that there may be instances where you need to cancel an order, request a return, or seek a refund. Please read our policy carefully to understand the conditions and procedures for refunds and cancellations.

1. Order Cancellation Policy

Cancellation Request Timeframe:
  • You may request a cancellation within 7 days of placing your order.
  • If your order has already been processed or shipped, it cannot be canceled.
Cancellation Procedure:
  • To request a cancellation, please contact us at covaidesignstech@gmail.com with your order number and reason for cancellation.
  • If eligible for cancellation, the refund will be processed within 6-8 business days to your original payment method.

3. Refund Policy

Shipping Time:
  • Orders are shipped within 0-7 days after order processing.
  • Delivery times vary based on location and courier service availability.
Damaged or Lost Shipments:
  • If a product is damaged during shipping, contact us within 24 hours with proof of damage.
  • If an order is lost, we will investigate with the courier and provide a replacement or refund if confirmed lost.

4. Contact Information

For any inquiries regarding cancellations, returns, or refunds, please contact:

Covai Designs
Address: 97-1 Ashokar Street, Near Canara Bank, Vellalore, Coimbatore, Tamil Nadu 641111
Email: covaidesignstech@gmail.com

By making a purchase on https://covaidesigns.com/, you acknowledge and agree to this Refund & Cancellation Policy.

2. Returns Policy

Eligibility for Returns:

We accept returns only if the product is damaged, defective, or incorrect upon arrival.

  • Returns must be requested within 7 days of delivery.
  • The product must be unused, in its original packaging, and with all tags intact.
  • Personalized or customized products cannot be returned unless defective.
How to Initiate a Return:
  • Email us at covaidesignstech@gmail.com with:
    • Your order number
    • A clear description of the issue
    • Photos or videos as proof of damage/defect
  • Our team will review your request within 2 business days and provide further instructions.
Return Shipping:
  • If the return is due to our mistake (damaged, defective, or incorrect item), we will arrange for free return shipping.
  • If the return is due to customer preference, the customer must bear the return shipping cost.
Refund Processing Time:
  • Once we receive and inspect the returned item, refunds will be processed within 6-8 business days.
  • Refunds will be issued via the original payment method.
  • If the refund is delayed, customers should check with their bank before contacting us.

Refunds & Cancellation Policy

At Covai Designs, we strive to provide our customers with high-quality gift products. We understand that there may be instances where you need to cancel an order, request a return, or seek a refund. Please read our policy carefully to understand the conditions and procedures for refunds and cancellations.

1. Order Cancellation Policy

Cancellation Request Timeframe:
  • You may request a cancellation within 7 days of placing your order.
  • If your order has already been processed or shipped, it cannot be canceled.
Cancellation Procedure:
  • To request a cancellation, please contact us at covaidesignstech@gmail.com with your order number and reason for cancellation.
  • If eligible for cancellation, the refund will be processed within 6-8 business days to your original payment method.

2. Returns Policy

Eligibility for Returns:

We accept returns only if the product is damaged, defective, or incorrect upon arrival.

  • Returns must be requested within 7 days of delivery.
  • The product must be unused, in its original packaging, and with all tags intact.
  • Personalized or customized products cannot be returned unless defective.
How to Initiate a Return:
  • Email us at covaidesignstech@gmail.com with:
    • Your order number
    • A clear description of the issue
    • Photos or videos as proof of damage/defect
  • Our team will review your request within 2 business days and provide further instructions.
Return Shipping:
  • If the return is due to our mistake (damaged, defective, or incorrect item), we will arrange for free return shipping.
  • If the return is due to customer preference, the customer must bear the return shipping cost.
Refund Processing Time:
  • Once we receive and inspect the returned item, refunds will be processed within 6-8 business days.
  • Refunds will be issued via the original payment method.
  • If the refund is delayed, customers should check with their bank before contacting us.

3. Refund Policy

Shipping Time:
  • Orders are shipped within 0-7 days after order processing.
  • Delivery times vary based on location and courier service availability.
Damaged or Lost Shipments:
  • If a product is damaged during shipping, contact us within 24 hours with proof of damage.
  • If an order is lost, we will investigate with the courier and provide a replacement or refund if confirmed lost.

4. Contact Information

For any inquiries regarding cancellations, returns, or refunds, please contact:

Covai Designs
Address: 97-1 Ashokar Street, Near Canara Bank, Vellalore, Coimbatore, Tamil Nadu 641111
Email: covaidesignstech@gmail.com

By making a purchase on https://covaidesigns.com/, you acknowledge and agree to this Refund & Cancellation Policy.