Privacy Policy

Welcome to Covai Designs (“we,” “our,” or “us”). We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains how we process your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data We Collect

We collect and process the following types of personal data:

A. Information You Provide Directly
  • Contact Details: Name, email address, phone number, shipping/billing address.
  • Order Information: Purchase details, payment method (we do not store card details), and transaction history.
  • Account Registration (if applicable): Username, password, and profile details.
  • Customer Support Queries: Any personal information you provide when contacting us.
B. Information We Collect Automatically
  • Cookies & Tracking Technologies: We use cookies to track browsing activity and enhance user experience.
  • Device & Usage Information: IP address, browser type, operating system, referring URLs, and time spent on our site.

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Payment gateways, delivery partners, and IT support providers.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Business Transfers: In case of a merger, acquisition, or business sale.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.

  • Order details & invoices: Retained for tax compliance (typically 7 years).
  • Marketing data: Retained until you opt out.
  • Account details: Retained until account deletion request.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is 100% secure, so we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy] (if applicable).

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices, and we encourage you to review their policies

2. Legal Basis for Processing Personal Data

We process your personal data based on:

  • Contractual Necessity: To fulfill orders and provide requested services.
  • Legitimate Interests: To improve user experience, prevent fraud, and ensure security.
  • Legal Obligations: To comply with applicable laws, such as tax regulations.
  • Consent: For marketing communications and non-essential cookies.

3. How We Use Your Data

Your data is used for the following purposes:

  • Order Processing & Delivery: To fulfill and manage purchases.
  • Customer Support: To respond to inquiries and complaints.
  • Marketing & Promotions: To send updates about new products, offers, and services (you can opt out at any time).
  • Personalization: To enhance user experience based on preferences.
  • Security & Fraud Prevention: To detect and prevent fraudulent transactions.

6. Your Rights Under GDPR

As a user, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: Request limited processing of your data.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Object: Object to processing for marketing purposes.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at covaidesignstech@gmail.com.

10. Children's Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, please contact us for removal.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Covai Designs
 Address: 97-1 Ashokar Street, Near Canara Bank, Vellalore, Coimbatore, Tamil Nadu 641111
 Email: covaidesignstech@gmail.com

By using our Website, you agree to the terms of this Privacy Policy.



Privacy Policy

Welcome to Covai Designs (“we,” “our,” or “us”). We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains how we process your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data We Collect

We collect and process the following types of personal data:

A. Information You Provide Directly
  • Contact Details: Name, email address, phone number, shipping/billing address.
  • Order Information: Purchase details, payment method (we do not store card details), and transaction history.
  • Account Registration (if applicable): Username, password, and profile details.
  • Customer Support Queries: Any personal information you provide when contacting us.
B. Information We Collect Automatically
  • Cookies & Tracking Technologies: We use cookies to track browsing activity and enhance user experience.
  • Device & Usage Information: IP address, browser type, operating system, referring URLs, and time spent on our site.

2. Legal Basis for Processing Personal Data

We process your personal data based on:

  • Contractual Necessity: To fulfill orders and provide requested services.
  • Legitimate Interests: To improve user experience, prevent fraud, and ensure security.
  • Legal Obligations: To comply with applicable laws, such as tax regulations.
  • Consent: For marketing communications and non-essential cookies.

3. How We Use Your Data

Your data is used for the following purposes:

  • Order Processing & Delivery: To fulfill and manage purchases.
  • Customer Support: To respond to inquiries and complaints.
  • Marketing & Promotions: To send updates about new products, offers, and services (you can opt out at any time).
  • Personalization: To enhance user experience based on preferences.
  • Security & Fraud Prevention: To detect and prevent fraudulent transactions.

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Payment gateways, delivery partners, and IT support providers.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Business Transfers: In case of a merger, acquisition, or business sale.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.

  • Order details & invoices: Retained for tax compliance (typically 7 years).
  • Marketing data: Retained until you opt out.
  • Account details: Retained until account deletion request.

6. Your Rights Under GDPR

As a user, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: Request limited processing of your data.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Object: Object to processing for marketing purposes.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at covaidesignstech@gmail.com.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is 100% secure, so we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy] (if applicable).

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices, and we encourage you to review their policies

10. Children's Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, please contact us for removal.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Covai Designs
 Address: 97-1 Ashokar Street, Near Canara Bank, Vellalore, Coimbatore, Tamil Nadu 641111
 Email: covaidesignstech@gmail.com

By using our Website, you agree to the terms of this Privacy Policy.